Terms & Conditions

This website, www.hammondandharperoflondon.com, is operated by Hammond & Harper Ltd, and references to “we”, “us” and “our” shall be deemed to be references to Hammond & Harper. References to “you” and “your” shall be deemed to be references to the person placing an order via this website. Your use of this website is governed by the Terms & Conditions set out below.

By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the Terms & Conditions. Hammond & Harper may revise these Terms & Conditions at any time by updating this posting. You should therefore check the Terms & Conditions periodically for changes.

These Terms & Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English Courts. This does not affect your non-excludable statutory rights.

A contract between you and us for the sale of our products will only exist once an order has been accepted, processed and is ready for dispatch, (at which point your credit/debit card will be charged for the value of the goods dispatched). This does not affect your statutory rights.

Use of our Website

To be eligible to purchase goods on this website and to lawfully enter into and form contracts on this website under English law you must:

  • Register to use the website.
  • Be the holder of a valid debit/credit card, and be 18 years of age or older
  • Warrant that the personal information which you are required to provide when you register as a customer, is true, accurate and current in all respects. If your personal information changes then please notify us immediately, by emailing us.
  • Agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. You also agree to keep your password and account details confidential, and take all reasonable measures to prevent unauthorised access to your account.
  • Accept full responsibility for all actions that occur in relation to your account. If you have reason to believe that your password has become known to someone else, or is likely to be used in a way unauthorised by you, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the email address you registered with.

All the personal information which you provide will be managed in accordance with the Privacy Policy below.

You can cancel your registration with the website at any time by emailing us notice of cancellation.

Privacy Policy

Our data collection and storage is governed by the rules of the Data Protection Act 1998. Our mailing list and email list are for our exclusive use and we do not intend to pass these details on to other companies. By ordering online, you give us your consent to use your personal details for processing your order, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined below.

You will only receive promotional information from us if you opt in by ticking the appropriate box as you go through the registration process. You can unsubscribe from our contact list at any time by replying to a promotional email with the word “unsubscribe” in the subject line, or by emailing us . We will then make sure your personal information is deleted from our mailing list and databases in accordance with our administrative policies, (e.g. we may be required to retain your address details in relation to any credit card purchase for a period of not less than 6 months). If all (or substantially all) of our assets which are used to operate our business are acquired by a third party, then your personal information may be transferred to that third party.

If you would like to check the details we hold about you please do not hesitate to contact us. We can provide you with a readable copy of the personal information which we keep about you within 30 working days, although we will require proof of your identity and any such request for personal information must be received by us in writing. We are entitled to levy a reasonable charge, (such charge shall not exceed £10) in order to provide this information to you. If you have a concern or query regarding our privacy policy please email us.


By providing us with details of the payment card and submitting the order you:

  • Confirm that the credit or debit card that is being used is yours.
  • Authorise us to deduct from the payment card account the full price of the goods and delivery costs.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

In the event that we reject your order, we will not take the payment from your account.


It is really important to us that you are delighted with your order. We care passionately about the products we sell and the service we give.

As Hammond & Harper is an English company, all our return policies are according to English law.

If for some reason you are not satisfied you should return the product to us, unused and in the original packaging, within 30 days of receipt. Please include the dispatch note.

If you are returning goods in the UK, they should be returned to:

Hammond & Harper Ltd
Lockie House
Withins Road
St Helens
WA11 9UD

Any refunds will be completed within 30 days of the goods being returned to us.

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.

Your right to cancel

You may normally cancel your order, (once accepted by us), for any reason up to the point of dispatch. If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days. Please inform us in writing by email, if you wish to cancel.

Please note that Special Colours and Fabric orders are made-to-order shirts, and therefore we cannot accept any cancellations.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time when the relevant information was entered onto the system. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Any typographical, clerical or other error or omission on any page of our website or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part.

The price of the goods shall be the price set out on the relevant page of our website or sales literature. This price is inclusive of any applicable value added tax but exclusive of delivery and packaging charges as set out on the order form.

We reserve the right to change the prices set out on our website or brochure at any time. If the price of the goods changes between the date you place your order and the date the order is dispatched, we will let you know and ask you to confirm by email that the new price is acceptable. You will have the option to cancel the order if you are not happy.

Disclaimer and Limitations of Liability

Hammond & Harper does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by English law and save as provided above, neither Hammond & Harper nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence, (whether on the part of Hammond & Harper or any of its members, agents, directors, employees or otherwise), for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses, or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products, of their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Hammond & Harper and any other associated company of Hammond & Harper as if references to Hammond & Harper included references to each such associated company.

While Hammond & Harper uses reasonable endeavours to ensure that the information on our website and sales literature is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Hammond & Harper will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Hammond & Harper takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

This website contains links to other websites. Hammond & Harper is not responsible for the privacy practices or content of such websites. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Hammond & Harper.

The entire liability of Hammond & Harper under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Hammond & Harper will not be liable to you or be deemed to be in breach of these Terms & Conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Hammond & Harper may assign or transfer any of its rights or subcontract any of its obligations under these Terms & Conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these Terms & Conditions except with the specific written permission of Hammond & Harper.

No person who is a party to these Terms & Conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.


We grant you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it or any portion of it, except with the express written consent from us.

All content included on the website, such as text, graphics, logos and images belong to us and are protected by United Kingdom and International copyright laws. Any infringement of these laws will be pursued vigorously.

You may only link to this website with our express written permission. We expressly reserve the right to withdraw our consent at any time to a link that in our sole opinion is inappropriate or controversial.

Our Details

Hammond & Harper Ltd
Lockie House
Withins Road
St Helens
WA11 9UD